Return and Exchange Policy
Style, Size, and Photo Changes
Once your order is placed, you agree and understand that it is a custom product that will immediately go into production and there is no window to make further changes.
If the product arrives defective, we will reprint the item and resend it free of charge. Please contact us with a picture of your item and order number.
If you are not satisfied with the outcome of your product, we offer reprints at no charge. Please send us an email and include a picture of your item explaining the issue and your order number, and a member of our team will be able to assist you.
Return your items within seven days of receiving your order.
Damaged/Misprinted Items can only be replaced within 1 month from your original order date. After this month period, AVsocks is not responsible for replacing any damaged or misprinted items.
Please note that whatever design, size, color, and image you upload will be printed on your item. If the incorrect size, color, or image is selected and sent out to you, AVsocks is not responsible for replacing these items.
If you would like to cancel your order, you must do so within 24 hours of placing your order due to our 2-day production turn around. If cancelled within the allotted time frame, you will receive a full refund. Since your personalized products are one-of-a-kind and made just for you, a $10 customization fee per item is included in your purchase. If you need to cancel your order more than 24 hours after purchase, we will refund the entire cost of your item, less the $10 customization fee.
If you are unhappy with your products received, please email us at firstname.lastname@example.org to discuss your issue with our customer service team to determine a proper solution.